Partmart.com
Privacy Policy
1. About this Policy
Partmart.com Pty Ltd (ABN 97 090 796 848) ("Partmart", "we", "us", or "our") operates the website at partmart.com and related services (collectively, the "Platform").
We are committed to protecting the privacy of everyone who visits or transacts with us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the choices available to you.
This Policy is issued in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where we handle personal information of individuals in other jurisdictions, we also observe applicable local requirements to the extent practicable.
By using our Platform or purchasing from us, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
2. Information We Collect
We may collect the following categories of personal information:
Identity & Contact
Full name
Email address
Phone number
Billing and delivery address (including country)
Transaction & Account
Order history and details
Correspondence and customer service records
Account login credentials (if you create an account)
Payment
Payment card details — processed and stored exclusively by our third-party payment processor; we do not store raw card numbers
Transaction identifiers and billing records
Technical & Usage
IP address and device identifiers
Browser type and version
Pages visited, referring URLs, and time on site
Cookie and analytics data (see Section 7)
Marketing Preferences
Email subscription status and communication preferences
3. How We Collect Information
We collect personal information:
Directly from you — when you place an order, create an account, submit an enquiry, or subscribe to our mailing list
Automatically — through cookies, web beacons, and analytics tools as you browse our Platform
From third parties — such as payment processors, shipping carriers, or fraud-detection services, where they provide information to facilitate a transaction
We only collect personal information that is reasonably necessary for the purposes described in this Policy. You may visit parts of our Platform without identifying yourself, although some features require an account or contact details.
4. How We Use Your Information
We use personal information to:
Process, fulfil, and manage your orders (including shipping and returns)
Send order confirmations, shipping notifications, and related transactional communications
Respond to your enquiries and provide customer support
Send marketing emails and newsletters where you have opted in, or where permitted by law for existing customers (see Section 8)
Improve and personalise our Platform, products, and services
Conduct analytics to understand how our Platform is used
Comply with legal obligations, prevent fraud, and protect the security of our business and customers
Administer any promotions, competitions, or loyalty programmes we may run
We will not use your personal information for any purpose that is incompatible with the primary purpose for which it was collected, unless you have consented or an exception under the APPs applies.
5. Disclosure to Third Parties
We may disclose your personal information to:
Service Providers
Payment processors — to securely handle payment card transactions
Shipping and logistics providers — to deliver your orders domestically and internationally
Email marketing platforms — to manage our mailing list and send communications
Website hosting and IT service providers — to operate and maintain our Platform
Analytics providers (including Google Analytics) — to analyse usage of our Platform
Fraud prevention and security services — to detect and prevent unauthorised transactions
Legal & Compliance
Government bodies, regulators, law enforcement, or courts where required by law
Professional advisors (lawyers, accountants, auditors) under duties of confidentiality
Business Transactions
Prospective buyers, investors, or successors in the event of a merger, acquisition, or sale of business assets, subject to confidentiality obligations
We do not sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes.
Where we engage third-party service providers, we take reasonable steps to ensure they handle your personal information in a manner consistent with the APPs.
6. International Transfers
Partmart sells and ships products internationally. As a result, your personal information may be disclosed to, or processed by, entities located outside Australia — for example, shipping partners, payment processors, or cloud service providers operating overseas.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients do not breach the Australian Privacy Principles in relation to that information. However, you acknowledge that, in some circumstances, it may not be practicable to ensure a comparable level of protection to that afforded under Australian law, and we will not be accountable under the Privacy Act in those circumstances if the overseas recipient handles the information in breach of the APPs (APP 8.1 exception applies).
If you have concerns about cross-border transfers, please contact us before completing a purchase.
7. Cookies & Analytics
What are cookies?
Cookies are small text files placed on your device by your browser when you visit a website. They help us recognise you, remember your preferences, and improve your experience.
How we use cookies
We use the following categories of cookies:
Essential cookies — required for the Platform to function (e.g., shopping cart, session management)
Analytics cookies — to understand how visitors use our Platform (see below)
Preference cookies — to remember settings such as currency or region
Marketing cookies — to deliver relevant advertisements and measure campaign performance (if we run paid campaigns)
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyse information about how visitors interact with our Platform. Google Analytics uses cookies to collect information such as your IP address, browser type, pages visited, and time spent on site. This information is transmitted to and stored by Google on servers which may be located outside Australia.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.
Managing cookies
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Platform. Most browsers allow you to view, manage, and delete cookies through their settings menus.
8. Returns, Refunds & Warranties
We may send you marketing emails, newsletters, and promotional offers if:
You have expressly opted in to receive marketing communications from us; or
You are an existing customer and we are promoting our own similar products or services, and you have not opted out — in accordance with the Spam Act 2003 (Cth).
Every marketing email we send will include a clear and functional unsubscribe link. You can withdraw consent at any time by clicking that link or by contacting us directly. We will process your opt-out promptly and no later than 5 business days after receipt.
Please note that transactional emails (order confirmations, shipping notifications) are not marketing communications and will be sent regardless of your marketing preferences.
9. Data Storage & Security
We store personal information on secure servers. We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include:
SSL/TLS encryption for data in transit
Access controls limiting who can access personal data
Secure payment handling via PCI-DSS compliant third-party processors
Regular review of our security practices
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
10. Your Rights & Access
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Correct inaccurate, out-of-date, incomplete, or misleading personal information
Complain about our handling of your personal information
Opt out of marketing communications at any time
To make an access or correction request, please contact us using the details in Section 11. We will respond within 30 days. In some circumstances, we may be unable to provide access (for example, where it would reveal information about another person, or is subject to legal privilege) — if so, we will explain why.
We do not charge a fee for access requests, although if a request is complex or time-consuming we may notify you of any applicable fee before proceeding.
11. Contact & Complaints
If you have questions about this Policy, wish to make an access or correction request, or wish to make a complaint about how we have handled your personal information, please contact us:
We take privacy complaints seriously and will respond within 30 days. If you are not satisfied with our response, or believe we have not complied with the Privacy Act, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be published on our Platform with its effective date. Your continued use of our Platform following a change constitutes acceptance of the updated Policy.